Refund policy

At DeVINO Wine and Salumi, we take great care in selecting and preparing our products to ensure the highest quality. If you experience any issues with your order, please review our policy below.

 

Perishable Items

Due to the nature of our products, including wine, salumi, and gourmet food items, we do not accept returns or exchanges for change of mind. However, if your order arrives damaged or incorrect, please contact us within 24 hours of delivery for assistance.

 

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please email us at whatsup@devinowines.com.au within 24 hours of delivery with:

• Your order number
• A clear description of the issue
• Photos of the damaged or incorrect item(s)

We will review your claim and may offer a replacement, store credit, or refund at our discretion.

 

Non-Perishable Items

For non-perishable items (e.g., accessories, giftware), we accept returns within 7 days of delivery, provided the item is unused, in original packaging, and in resaleable condition. Return shipping costs are the responsibility of the customer unless the item is faulty.

 

Cancellations & Order Changes

We understand that plans change! If you need to cancel or modify an order, please contact us as soon as possible. Cancellations or changes can only be processed if the order has not yet been packed or dispatched.

 

Refund Process

Approved refunds will be processed to your original payment method within 5-7 business days.

For any queries regarding your order, please reach out to us at whatsup@devinowines.com.au.

Thank you for choosing DeVINO Wine and Salumi!